Frequently Asked Questions
What are the shipping charges?
Shipping is complimentary on orders above $500. Purchases under $500 incur a $35 flat fee. Any premium carrier surcharges will be shown on the product page and in your cart.
How can I avoid extra shipping fees?
You can skip surcharges by spending $500 or more, or by ordering at least three items.
When should I expect my delivery?
Orders are processed within 3–5 business days. Most arrive in 7–10 days after processing, though delivery can take up to 21 days. Orders ship only after payment is received.
How do I track my shipment?
Once dispatched, you’ll receive a tracking number. Use it with your local postal service online or by phone to follow your package.
Can I cancel my purchase?
Yes—if your order hasn’t shipped yet, you can cancel anytime without fees by contacting support.
How quickly will I get my refund after cancellation?
Refunds are issued within 5 business days after returned items are received. Refunds or reshipments aren’t possible for issues outside our control, such as confirmed deliveries left at your door. For specific cases, please reach out to customer service.
What if I’m unhappy with my order?
We provide a 30‑day return policy. Some products may carry a 30% restocking fee. For full details or assistance, contact our customer service team at contact@thecanadiansupply.com or 1‑888‑270‑2168.
Is online shopping secure here?
Yes. Our site is scanned daily for vulnerabilities, and sensitive data is protected with 256‑bit encryption and SSL certification. Your data is safe with us.
How long does processing and delivery take?
Processing requires 3–5 business days, and most shipments arrive within 7–10 days afterward.
What currency is used on the site?
All prices are displayed in U.S. dollars.
Which payment methods are accepted?
We accept Visa, Mastercard, Discover, and paper checks. Check payments may add 5–7 business days for bank processing. For other payment options, please contact support.